Brian Gonzalez

Buenos Aires
Entry level Virtual Assistant|Native in Spanish, fluent in English

Summary

Back Office Analyst with more than 4 years of Experience switching to Virtual Assistant roles, putting a lot of emphasis in handling administrative tasks like organizing appointments, phone calls, maintaining email accounts. Bilingual business interpreting both parts into arrangements. Always looking for performance and work of quality

Skills

SQL Time Management Power BI / Tableau Office Administration Comunication Conflict Resolution Native Spanish and Professional English

RELEVANT WORK EXPERIENCE

Back Office Analyst

Used tools: Excel, Power Query　| Company Grupo Gestion 2023 - 2025
  • Managing databases
  • Preparing and submitting reports
  • Answered the phone and provide caller's information, responded to messages, and transferred calls to the proper people; handled over 15 calls per hour.
  • Managed payroll process data and contract conditions, optimizing internal processes.

Front Desk Assistant

Hakone Tent, Kanagawa, Japan Work and Travel 2022
  • Professionally handled delicate situations, such as customer requests, special needs accommodations, and complaints.
  • In charge of the check-in process.
  • Management of bookings and customer requests through different websites platforms such as (Airbnb, Booking.com, and Hostelworld).
  • Accepted and distributed mail, packages, and confidential correspondence delivered to front desk.
  • English, Spanish, Japanese troubleshooting
  • Communication and emailed building office for maintenance requests and complaints

Education

Business Administration

University of Buenos Aires • 2025

Studying the last semester, close to graduation and final thesis presentation.

Other Work Experiences

IT Support Jr. – GIV SRL (Hybrid)

2020–2022

Provided remote IT support, including system installations (Windows, Mac OS, Linux), device configurations, and basic networking. Supported internal users and maintained operational stability using Office 365 and remote tools.

Contact Information